Refunds for a member
Why you can't refund someone yourself, and what to do instead.
Works today
Someone drops out and wants their fee back. Here's the path — and it doesn't run through you.
What to do
- Ask them to file the request from their own registration.
- The league manager reviews it against the published policy.
- If approved, it returns to the card that paid.
- Mark them inactive so your team balance stops counting them.
Common questions
I paid for them. Do I get it back?
You file the request, because you're the one who paid — and it comes back to your card.
They've deleted their account.
Ask the league manager directly. They can see the payment and settle it.
How long does it take?
Once approved it's on the card issuer's timeline — usually a few working days.